Privacy Policy for Safarinut.com

Effective Date: 22nd October 2024

At Safarinut.com (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and communicate with us.

1. Who We Are

Safarinut.com is based in the UK. We provide safari planning services but do not process payments directly from you; instead, you contract with and make payments to Destination Management Companies (DMCs) and other third-party service providers who have local payment security.

For any privacy-related inquiries, you can contact us at:
Email: [email protected]

2. What Data We Collect

We may collect the following personal data from you:

  • Contact Information: Name, email address, and phone number
  • Cookies and Analytics: Information about how you use our website
  • Children’s Data: Names and ages of children provided by parents for trip planning purposes

We do not collect payment details or financial information, as all payments are made directly to third-party service providers.

3. How We Collect Data

We collect data through:

  • Direct communication (e.g., when you contact us via email or phone)
  • Website cookies and analytics tracking
  • Information provided voluntarily for trip planning

4. Purpose of Data Collection

We use your data for the following purposes:

  • To communicate with you regarding safari planning
  • To coordinate with third-party providers (e.g., safari lodges, airlines, logistics companies)
  • To improve our website and services using analytics
  • Potential future marketing (only if you opt-in)

5. Legal Basis for Processing (UK GDPR Compliance)

We process your data under the following legal bases:

  • Contractual necessity: To communicate and facilitate safari bookings
  • Legitimate interests: To improve our website and services using analytics
  • Consent: For cookies and potential marketing (only if you opt-in)

6. Data Sharing

We share your personal data only when necessary, including with:

  • Destination Management Companies (DMCs) to facilitate bookings
  • Safari lodges, airlines, and logistics providers for travel arrangements
  • Google Analytics for website performance tracking
  • WhatsApp and other third-party communication services for direct client interactions
  • Other third-party service providers who assist in business operations and service improvements

We take reasonable steps to ensure that any third-party services we use handle your data securely and in compliance with applicable laws.

We do not sell or rent your data to third parties.

7. International Data Transfers

As part of our operations, we may transfer personal data internationally to third-party service providers involved in fulfilling our services. These transfers may include, but are not limited to:

  • Cloud-based storage and communication services that facilitate our business operations
  • Destination Management Companies (DMCs), lodges, airlines, and logistics providers in locations relevant to your travel arrangements

We take reasonable steps to ensure that any international data transfers comply with applicable data protection laws, including implementing Standard Contractual Clauses (SCCs) or other legally recognised safeguards where required.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Typically, we retain:

  • We retain contact details for as long as necessary to fulfil our services, unless deletion is requested.
  • Safari booking-related data for as long as required for operational and legal purposes.

If you request deletion, we will securely erase your data unless retention is required by law.

9. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing for marketing purposes
  • Withdraw consent (for cookies or marketing)

To exercise any of these rights, contact [email protected].

10. Cookies and Tracking

Our website uses cookies for analytics and functionality. We provide a cookie consent pop-up where you can manage preferences. To disable cookies, adjust your browser settings.

11. Data Security

We implement security measures, including:

  • Two-factor authentication on accounts storing personal data
  • Strong password protection

While we implement strong security measures, no system is completely secure. We encourage users to take precautions when sharing personal data online.

12. Children’s Data

We only collect children’s names and ages when provided by a parent or guardian for trip planning. This information is used solely for that purpose and is never shared beyond necessary service providers.

13. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.

14. Contact Information

For any questions or privacy-related requests, contact us at: Email: [email protected]

If you have concerns about our data handling, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). You can contact them at: https://ico.org.uk/make-a-complaint/